As to follow the guidelines of Infection prevention and control of COVID-19, policies of Government of Japan and local authorities, Sapporo Symphony Orchestra has reviewed the total number of audience allowed inside the concert hall, and the seating plan, the program content and other necessary procedures requested as an organizer of the concert. Taking necessary actions for the prevention of COVID-19, the orchestra has decided to present the Subscription hitaru Concert Series No. 2on August 6.
We thank you for your understanding and cooperation.
【Prevention for COVID-19 and our request】
Following the guidelines set by The Association of Public Theaters and Halls in Japan and Sapporo Concert Hall Kitara, together with advice from medical professions, Sapporo Symphony Orchestra will take actions listed below. For those guests who join us at the concert hall, please follow the precautions and requests by confirming the context before coming to the concert.
【Change of your seats】
『Guideline to prevent further infection of COVID-19 at Theaters and Halls』requests that guests will be seated with one empty seat away from other neighboring guests. For those who have already purchased the seat, kindly allow us to change your seat within the same rank (For those who have registered the contacting information, the ticket office will call you in advance).
☆How your seat be changed : There will be a notice placed on your seat on the day of the concert asking you to change your seat, either to the front row or back row direct to where you originally sit. (comment revised and added on July 8)
We are sorry for any inconvenience caused by this.
【Change of Door Open Hour】
In order to avoid congestion during your entrance, the door open will be changed to 18:00 (concert starts at 19:00).
【Ticket sale on the day of the concert】
There will be no ticket sales on the day of the concert as tickets are all sold out. Thank you for your understandings.
【Exit from the hitaru】
There will be a congestion during the exiting the hitaru. Please follow instruction given by announcement or staff while exiting.
【Refund policy】
If you are worried on your health condition, or from any other reason and cannot attend the concert, we will refund your ticket.
Ticket Refund is accepted at the office of the Sapporo Symphony Orchestra. You can also send your ticket to our office for the refund. (There will be no refund at the Ticket offices.)
Please send your ticket by a Letter Pack Light or any other registered postal service (postmark must be no later than August 8).
●Please enclose your ticket and your bank information which you would like to receive your refund.
※Bank information must include<Your Name/ Address/ Telephone Number/ Name of Bank/ Branch Name (or branch code)/ Ordinary account/ Account Number/ Account Name with Furigana>
●We kindly request that the guest will bear any expense necessary for ticket refund including postal and bank transfer fees.
【Inquiry】
Sapporo Symphony Orchestra Tel +81(0)11-520-1771(Weekdays 9:30am to 6pm)
c/o Sapporo Concert Hall Kitara 1-15 Nakajima-koen, Chuo-ku Sapporo 064-0931